Shipping policy

The shipping fee is dependent on where you live and how fast you want to receive your order.

Unfortunately, you are unable to collect your order from our distribution centre.

UK Mainland

For orders placed before 12pm (GMT) Monday to Thursday, your order will be delivered within 48 hours by Royal Mail. Any orders that are placed after the cut off time of 12pm will be dispatched the next working day.

If your order is being delivered by DPD, the delivery time will be specified by DPD Text & Email service.

Upon delivery, a signature will be required. If no one is home or it will not fit through the letter box, the courier will leave a card containing order information such as the order number, the time and date they called and the address of the nearest depot.

DPD will attempt to re-deliver your order the next working day. Alternatively, they will attempt to deliver your parcel to a neighbour unless you contact and inform us not to do so.

DPD will endeavour to send you a Text or Email confirming a 1 hour delivery slot. You can arrange a redelivery to your home or an alternative address if needed.

If no attempt to redeliver is made to have your order redelivered, it will be returned to us.

If your order is sent back to us, Customer Service will be in touch to arrange a re-delivery, however this may incur a further delivery fee. If we are unable to contact you, a refund will be processed within 5 days.

Europe

United Kingdom (England, Scotland, Wales, Northern Ireland), Ireland, Italy (including San Marino and Vatican City), France, Belgium, Netherlands, Luxemburg, Denmark, Norway, Sweden, Finland, Germany, Austria, Switzerland, Poland, Romania, Slovakia, Bulgaria, Czech Republic, Hungary, Moldova, Spain and Portugal.

Delivery service to Europe takes 2-6 working days.

Standard Delivery costs £20 for orders of any size to any European countries listed above. We can only estimate the time your order will take for you to receive it and cannot give you exact time.

Deliveries will be made by DPD, DHL or Royal Mail, these can be tracked and traced once the parcel arrives in the destination country. Please note, we may use other couriers to maintain the best delivery service possible.

Please be aware that some delays can be caused by customs in the destination countries. This is beyond our control, and we cannot provide any updates as to why or how long your delivery will take from this point.

Please be aware that you may have to pay a customs fee to receive your order. These charges which vary from country to country are out of our control. If you would like more information on customs and the fees, please contact your local customs authority.